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We provide support to all users of NRPF Connect to help them get the most out of using the database.
If your local authority is using NRPF Connect and you need help using the system, these are the key things you need to know:
Please refer to our training guide for an explanation of how to use NRPF Connect or contact us to book onto an online training session.
You can also contact the NRPF Connect team at NRPFConnect@islington.gov.uk to:
LoCTA Ltd is the service provider for NRPF Connect, if you are experiencing issues accessing NRPF Connect, please contact them on:
Telephone: 0161 696 3690
Email: support@locta.co.uk
User support is provided Mon-Fri 9.00am to 5.00pm
However you organise NRPF services in your council, these are the things you need to know to maximise use of NRPF Connect for everyone’s benefit:
What can mangers do?
Collective data informs policy and funding recommendations to government for the benefit of all local authorities, is your data accurate?
What can NRPF Connect users do?
How can I help Home Office case prioritisation processes?
The top tips for helping the NRPF Team at the Home Office operate an efficient service are:
And what the Home Office NRPF Team will do for you!
Anything the LA can do to follow best practice tips and keep communication with us focused on the most urgent matters is greatly appreciated. Avoiding bulk uploads of cases or queries really helps the team to manage demand as efficiently as possible!
Where to find more information about providing support to people with no recourse to public funds
And this work is complicated – so in all other situations – and for more information get in touch.
The Recourse to Public Funds (RTPF) Checker enables a council to instantly ‘look-up’ a person’s immigration status and confirm whether they can access public funds (benefits and local authority housing assistance).
For NRPF Connect users, the RTPF Checker is integrated into the case management system and forms part of the case-create and immigration status checking workflows that are used when a person or family request support from adult or children’s social care.
As other local authority services may need to use the RTPF Checker to confirm whether a person has access to public funds or is subject to a NRPF condition, the RTPF Checker is available to purchase as a standalone service. For example, when establishing a person’s eligibility for homelessness assistance, the RTPF checker may need to be accessed if the person has not set up an eVisa account.
User support and assistance is delivered in compliance with your council’s chosen NRPF Connect Service Level.
Get in contact if you need to find out more about your service option or change your chosen package.