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Some online services unavailable on Saturday 23 November and Monday 25 November

Due to essential maintenance some of our online services will be unavailable over the next few days.

  • On Saturday 23 November between 9am–5pm you will be unable to view your council tax, council tax support and housing benefits accounts or documents while we upgrade our systems.
  • On Monday 25 November between 6–11pm our online parking services will be unavailable. During this time, you won’t be able to review or pay for parking tickets or buy parking permits or visitor vouchers.

We are sorry for any inconvenience while we carry out these necessary works.

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Find out about a social care needs assessment

A needs assessment is a meeting between you and a care professional to understand what type of support you may need to live independently.

 

What happens after a social care needs assessment

If you’re eligible for support, we’ll first explore with you what support is available in the local community, types of telecare and equipment available, support available from friends and family, and your own skills and resources so that you can stay as independent as possible.

If further support is needed, we will consider whether you could benefit from short-term assistance to stay safe, healthy and independent.

This support could include:

  • reablement

  • home care

  • equipment to help you with everyday tasks

If you need more support, we’ll look at what longer term care and support can be provided for you.
We will always support you to stay as independent as possible, living at home wherever possible and retaining the things that are most important to you.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.