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My eAccount, payments and online forms unavailable - Sunday 9 March from 9am to 5pm

We will be doing important maintenance on our website from 9am until 5pm on Sunday 9 March. This means that you won't be able to use My eAccount, pay for services or fill in some online forms during this time.

If you can't do what you need to, try again later. We're very sorry if you are affected by this essential work. 

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Make a duty planning appointment

Duty planning appointments take place over the phone.

Our appointment times are 10am - 1pm, Tuesday and Thursday. General appointments cost £90.88. Appointments relating to energy efficiency, energy reduction and/or micro-generation measures are free of charge.

Once you confirmed submission of your form, the Planning Team will send you an email to confirm the date and time of your appointment