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Some online services unavailable on Saturday 23 November and Monday 25 November

Due to essential maintenance some of our online services will be unavailable over the next few days.

  • On Saturday 23 November between 9am–5pm you will be unable to view your council tax, council tax support and housing benefits accounts or documents while we upgrade our systems.
  • On Monday 25 November between 6–11pm our online parking services will be unavailable. During this time, you won’t be able to review or pay for parking tickets or buy parking permits or visitor vouchers.

We are sorry for any inconvenience while we carry out these necessary works.

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Damp and mould repairs

How the council responds to reports of damp and mould and how we carry out repairs.

How we can help

Damp and mould is a problem that affects most homes at some point and if it isn’t treated can affect your health and wellbeing.

As a landlord, we will always be here to help if it affects your home and work towards removing damp and mould and preventing future occurrences.

If you have damp and mould in your home, contact us and we’ll send a member of our team to see what we can do to help.

Report damp and mould

You can also contact our damp and mould team by emailing repairs@islington.gov.uk or calling 080 0694 3344 or 020 7527 5400.

When you report damp or mould

Once you've made contact with us, one of our officers will visit you. We’ll inspect your home to find the cause of the problem and explain how we can help and when we can start.

How we will resolve damp and mould in your home

Normally our initial treatment involves washing down the mould in your home with a fungicidal wash, applying chemical barriers to affected surfaces and finishing with fungicidal paint. However, resolving damp and mould can be complex and sometimes multiple visits and fixes are needed. We may need to improve air flow in your home by fitting ventilation fans or fix leaks in your bathroom or kitchen. 

Each case will be different, so we will ensure what we do is individual to you and your home.

Keeping an eye out for damp and mould

When we visit, we’ll also provide information and advice on how to manage condensation, spot early signs of damp and mould and what to do to stop it from spreading.

We can also install a moisture sensor – a small box which measures moisture in your home and allows us to monitor this remotely. This helps us spot small issues, like if an extractor fan breaks down, so we can get in touch to fix the issue quickly. It also helps us understand the conditions in your home so we can identify the right fix for any condensation, damp or mould.

After we visit

Once the works are complete, we’ll call you 12 weeks later to check that the treatment has worked. If not, we’ll take further action to get the issue fixed.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.