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Some online services unavailable on Saturday 23 November and Monday 25 November

Due to essential maintenance some of our online services will be unavailable over the next few days.

  • On Saturday 23 November between 9am–5pm you will be unable to view your council tax, council tax support and housing benefits accounts or documents while we upgrade our systems.
  • On Monday 25 November between 6–11pm our online parking services will be unavailable. During this time, you won’t be able to review or pay for parking tickets or buy parking permits or visitor vouchers.

We are sorry for any inconvenience while we carry out these necessary works.

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Landlord accreditation scheme

Landlords who work with us are expected to sign up to the London Rental Standard and be accredited.

Landlords and agents should seek to be accredited through the London Landlord Accreditation Scheme (LLAS). You will need to attend a training day and, on completion, you will get an accreditation certificate.

The LLAS aims to provide landlords and agents with information and professional development opportunities to:

  • Allow them to operate a successful business
  • Provide their tenants with safe and high quality accommodation
  • Reduce the need for intervention from local authorities

In partnership with Accreditation and Training for Landlords and Agents Services (ATLAS), LLAS supports and encourages the continuous professional development (CPD) of its members.  

This is that they are able to maintain, improve and broaden their knowledge and skills in the management of landlords/tenants issues and of property standards to a high level.

The CPD programme validates and acts as a quality assurance for the competency of accredited landlords and agents.

LLAS/CPD training courses include the following topics:

  • practical possession proceedings under Section 21/Section 8
  • setting up tenancy agreements
  • end of tenancy management
  • taxation
  • Universal Credit / Local Housing Allowance.
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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.