What we do as a landlord
Read about the services we provide and areas we are responsible for as a landlord.
Islington Council is a landlord of around 36,300 homes - 25,500 are tenanted homes and 10,800 are leasehold properties. Our ambition to make Islington a fairer and more equal place starts with everyone in our community having a decent, genuinely affordable and a safe place to call home.
What we do
Find out more about the services we provide to our tenants, leaseholders and residents.
Complying with consumer standards
The senior housing management team is responsible for consumer standards compliance and monitoring. The senior management team is:
Jed Young - Acting Corporate Director Homes and Neighbourhoods
- Chair of the Service Improvement Board.
- Overall responsibility for consumer standard compliance and service improvement of all housing services.
Ian Swift - Director of Housing Operations and Deputy Corporate Director
- Tenancy standard.
- Transparency, accountability, influence standard.
- Neighbourhood and community standard.
Matt West - Director, Housing Property Services
- Safety and quality homes standard.
If you have concerns about us meeting consumer standards, you can contact us by emailing housing.compliance@islington.gov.uk.
Tenant Management Organisations (TMO)
We have 23 TMO and Co-Operatives in Islington. The council has arrangements with TMOs and Co-Operatives for the management of 3,017 council-owned properties. Find out more about our TMOs.
Partners for Improvement (Partners)
Partners manage and maintain around 2,800 homes for the council under a 30-year contract (until 2033). The contract was set up as a Private Finance Initiative (PFI) to bring these homes up to the decent homes standard and keep them at this level.
Housing Revenue Account
See all expenses and income from council housing (called the Housing Revenue Account) in the Islington Council Statement of Accounts 2023/24. You can also find directors’ pay and management costs in the Statement of Accounts.
We will publish our Housing Revenue Account business plan on this page in the next few months.
Related information
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A safe place to call home
We are determined that by 2030, everyone in Islington has a safe, decent and genuinely affordable place to call home
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Fairer Together
Fairer Together is our approach to working with the community to tackle inequality through high quality early intervention and prevention
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Customer Care Standards
We are committed to providing quality customer service - that's our pledge to you
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Tenancy Service Standards
These are the level of service standards our residents and partners can expect from Islington Tenancy Services and the timescales for dealing with a query.
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Housing strategy
Our ambition to make Islington a fairer and more equal place starts with everyone in our community having a decent, genuinely affordable and safe place to call home.
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Challenging Inequality
Our strategy for tackling inequality in Islington
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How we allocate housing
There are a lot of people who want to live in Islington, and a massive shortage of council and housing association housing, so we can only offer properties to people in the greatest need.