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Some online services unavailable on Saturday 23 November and Monday 25 November

Due to essential maintenance some of our online services will be unavailable over the next few days.

  • On Saturday 23 November between 9am–5pm you will be unable to view your council tax, council tax support and housing benefits accounts or documents while we upgrade our systems.
  • On Monday 25 November between 6–11pm our online parking services will be unavailable. During this time, you won’t be able to review or pay for parking tickets or buy parking permits or visitor vouchers.

We are sorry for any inconvenience while we carry out these necessary works.

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While you are here

Get information on UK life including jobs, learning and local services like libraries.

When you have arrived in the UK

Immigration documents you need

All new Ukrainian arrivals must apply for a Biometric Residence Permit (BRP) when in the UK.

A new arrival may only have a Permission to Travel letter, which gives them the right to remain in the UK for six months. The BRP means you have a three-year sponsor. The Government's Home Office processes and issues BRPs. Apply via the GOV.UK website.

Apply now

  • Education

    Learn more about schools, nurseries and childcare, further and adult education in the UK

  • Employment

    How to find a job, and information about self-employment and volunteering

  • Financial help

    How to get a bank account and ways of applying for extra money to pay for living costs, learning and development

  • Healthcare

    What to do about healthcare when in the UK including registering with a GP, getting medicine and emergencies

  • Libraries

    How to get the most out of libraries, your local safe space where you can borrow books and use other resources

  • Protection and safety

    What you can do to report a crime or if you are experiencing threats and violence in and out of the home

  • Travel

    Information about travel options locally, around the UK and outside of the country

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.